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Business Terms and Conditions

These are our trading terms regarding purchases and orders for “one off” items (not maintenance or rental agreements). You agree to them when you place an order with us either via our website (for Christmas Trees) by email or verbally.

Returns/Cancellation Policy

Live Plant Displays – as all these items are “made to order” or are “non-stock items” imported especially, you will not be able to return them. This applies to all planted displays once the order has been placed and agreed by us in writing as we import all our planters and plants. If in any doubt, please contact us before ordering.

Christmas Trees – it is possible to cancel your order up to 2 weeks before delivery but it must be in writing and is subject to a cancellation fee as per our Christmas tree Hire Terms and Conditions. It is not possible to return the Christmas tree after delivery.

Please check your goods on arrival. In the event of goods arriving damaged or not as ordered please contact us immediately by telephone and recorded post. We will provide a replacement free of charge within 7 days provided you do this. We require a signature on delivery.

Carriage/Shipping/Delivery

Plant Displays – the price quoted on order excludes carriage charges which will be quoted separately. Orders of £300 or over are normally carriage free within the Central London Area except for bulky items that need to be sent by palletised delivery.

Christmas Trees – the cost of delivery/carriage/collection is included in the quoted price.

Once the order and payment have been confirmed by us in writing, a delivery date will be agreed.

Credit or Debit Card Processing

We will process your credit/debit card transaction at the point of order.

We can also accept payment by cheque or BACS although this will slow the order down to allow for clearance through the banking system. Please contact accounts@plant-force.co.uk if you wish to pay in this way.

Privacy Policy

We do not divulge any of your details to any third party and after payment is taken your credit/debit card details are securely removed from our records. All confidential records are held remotely for as long as they needed and then permanently destroyed. We take security very seriously.

Value Added Tax

Please note that our website is primarily Business to Business and the prices quoted are exclusive of Value Added Tax. You will receive a VAT Invoice with your goods. We do not take orders from outside the UK

Changes to Terms and Conditions

Plantforce Interior and Exterior Landscaping reserves the right to change the terms of this agreement at any time by posting a revised page on our website. The terms of our contract with you will be based upon those terms and conditions current at the time you placed your order.

Applicable Law

Plantforce Interior and Exterior Landscaping is a limited company based in England. These terms and conditions are governed by the laws of England.

Complaints

If you are unhappy about our products or the way we handled your order then please contact us. We always try to resolve problems to the best of our ability in a fair and equitable manner.

Our Contact Address

Plantforce Interior and Exterior Landscaping
Unit 41 Cannon Workshops West India Docks
London E14 4AS

Email:enquiries@plant-force.co.uk
Tel: 020 7538 2141